Contact Us

Questions about your order, our fountain, or your cat's hydration? Send us a message — a real human replies within 24 hours, Monday to Saturday.

  • 📧 Email us

    support@nestpurr.com
    A human replies within 24 hours, Monday–Saturday.

  • 📦 About an order?

    Include your order number (it's in your confirmation email) and we can usually resolve things in one reply.

  • ⚡ Need it faster?

    Most questions are already answered on our FAQ page.

    Visit the FAQ 
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Contact form

Quick answers

Where is my order?

Your tracking link was emailed when the order shipped — check spam if you don't see it. Delivery takes 8–15 business days. Not arrived after 35 days? We reship free or refund in full.

I want to return something

Email support@nestpurr.com within 30 days of delivery with your order number and we'll send a Return Authorization with simple instructions. Full details in our refund policy.

My item arrived damaged

Send a photo within 48 hours of delivery and we'll replace it free or refund you immediately — no return needed.