Contact Us

Questions about your NestPurr Vision™ feeder, an order on its way, or which setup is right for your cat? Send us a message — a real human replies within 24 hours, Monday to Saturday.

  • 📧 Email us

    support@nestpurr.com
    A human replies within 24 hours, Monday–Saturday.

  • 📦 About an order?

    Include your order number (it is in your confirmation email) and we can usually resolve things in one reply.

  • 🔧 Setting up your feeder?

    Wi-Fi pairing, meal schedules, portion sizes, the camera — most setup questions are already answered for you.

    Visit the FAQ 
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Contact form

Quick answers

Where is my order?

Your tracking link was emailed when the order shipped — check your spam folder if you do not see it. Delivery takes 8–15 business days. Still nothing after 35 days? We reship free or refund you in full.

Will the feeder work with my Wi-Fi and phone?

Yes. The NestPurr Vision™ feeder connects over 2.4GHz Wi-Fi and works with both iOS and Android. Setup takes about two minutes in the app, and we will walk you through it if you get stuck.

I want to return something

Email support@nestpurr.com within 30 days of delivery with your order number and we will send you a Return Authorization with simple instructions. Items must come back complete and in their original packaging. Full details are in our refund policy.

My item arrived damaged

Email us clear photos of the damage and of the outer packaging within 48 hours of delivery, along with your order number. Once our team has reviewed them we will arrange a replacement or a refund — and if the item needs to come back to us, we cover the return label.