FAQ

Frequently Asked Questions

🍽 The Vision™ camera feeder

Will it work with my Wi-Fi and phone?
Yes — it connects over 2.4GHz Wi-Fi and works with iOS and Android. Setup takes about two minutes in the app, and we will walk you through it if you get stuck.

Can I control portion sizes?
Schedule up to 10 meals a day with portions from 1 to 50 per meal — ideal for weight management, kittens, or grazers.

What happens if the power goes out?
Vision™ runs on dual power: keep it plugged in and add backup batteries (sold separately), and scheduled meals keep being served during an outage.

Can I hear and talk to my cat?
Yes. The built-in camera streams live 1080P video with night vision, and two-way audio lets you call your cat to the bowl in your own voice.

How much food does it hold?
The sealed 5L hopper holds several weeks of dry food for one cat, with a level window so you can see at a glance when it needs a refill.

💧 The Flow™ fountain

What if my cat ignores it?
Most cats investigate the moving stream within the first day. If your cat is not drinking more after 30 days, return it for a full refund — that is our "My Cat Loves It" guarantee.

How often should I replace the filter?
Every 2 to 3 weeks. Your fountain ships with 6 filters (about 4 months), and refill packs are 15% off when you buy two or more.

🚚 Shipping

How long does delivery take?
Orders are processed within 24 hours and typically arrive in 8 to 15 business days across Canada and the USA. Every order includes free tracked shipping — you will receive your tracking link by email.

What if my package is lost?
If your order has not arrived within 35 days, we will reship it or refund you in full. Your choice.

↩️ Returns and damaged items

What is your return policy?
You have 30 days from delivery. Email support@nestpurr.com with your order number and we will issue a Return Authorization. Items must come back complete and in their original packaging. See our refund policy for the full conditions.

My item arrived damaged — what now?
Email us clear photos of the damage and of the outer packaging within 48 hours of delivery, with your order number. Once our team has reviewed them we will arrange a replacement or a refund, and if the item needs to come back to us we cover the return label.

Still have questions? Contact us — a human replies within 24 hours.