FAQ

Frequently Asked Questions

🚚 Shipping

How long does delivery take?
Orders are processed within 24 hours and typically arrive in 8–15 business days across Canada and the USA. Every order includes free tracked shipping — you'll receive your tracking link by email.

What if my package is lost?
If your order hasn't arrived within 35 days, we'll reship it or refund you in full. Your choice.

🍽 The Vision™ feeder

Will it work with my Wi-Fi and phone?
Yes — it connects over Wi-Fi and works with iOS and Android. Setup takes about two minutes in the app.

Can I control portion sizes?
Schedule up to 10 meals a day with portions from 1–50 per meal — perfect for weight management, kittens, or grazers.

What happens if the power goes out?
Vision™ runs on dual power: keep it plugged in and add backup batteries (sold separately) and scheduled meals keep being served during an outage.

💧 The Flow™ fountain

What if my cat ignores it?
Most cats investigate the moving stream within the first day. If your cat isn't drinking more after 30 days, return it for a full refund — that's our "My Cat Loves It" guarantee.

How often should I replace the filter?
Every 2–3 weeks. Your fountain ships with 6 filters (about 4 months), and refill packs are 15% off when you buy two or more.

↩️ Returns

What's your return policy?
30 days from delivery, full refund — see our refund policy for the simple conditions.

Still have questions? Contact us — a human replies within 24 hours.